Important Update about Coronavirus (Covid-19) from Holbrook Travel

April 9, 2020

Holbrook Travel shares the concerns of all citizens impacted by the global impact of the Coronavirus (COVID-19) outbreak. The health and safety of our customers, staff, and guides are of prime concern during these difficult times. We are grateful to our partners for their continued hard work and support at this extraordinary moment in history.

Giving you, our community, up-to-date statements is challenging as information is continually changing. We are following announcements by the U.S. Department of State, the World Health Organization (WHO), the U.S. Centers for Disease Control (CDC), and other public organizations for updates and direction and we are in close contact with our field partners in our destinations. We have generally not altered travel plans beyond August 1, 2020, but this is a very fluid situation. Should the situation change to warrant a change in your travel plans we will notify you immediately.

The CDC and other public health agencies are urging people to stay at home as much as possible and listen to their local authorities, strictly adhering to public health measures. These include regular and thorough hand washing, carefully covering coughs and sneezes, avoid touching your face, and staying home from work or school at the first symptoms of cold or flu.

As always, please don’t hesitate to call your Holbrook travel consultant or customer service representative. Our office will be working a Monday – Thursday work week and will be closed on Fridays until further notice due to COVID-19. In time there will be a return to safe travel and we intend to keep offering the great educational travel programs that you have come to expect. Thank you for your patience and understanding, and stay safe.

 


Safety & Security with Holbrook Travel

Holbrook Travel has been providing the highest degree of safety and security for our travelers since 1974. While no environment — at home or abroad — is ever completely risk free, our extensive experience, risk management standards, and precise safety protocols can provide a worry-free travel experience. Strict safety policies, personal inspections, and extensive guide training are just a few of the things we do to eliminate potential risk factors to travel.

Liability Coverage

Holbrook carries a $5 million Liability and Errors & Omissions policy. On request, we welcome qualifying organizations to be added to our policy for the duration of the trip.

Safety Precautions

Your well-being is of the utmost importance to us, and we’ll do everything we can to ensure a safe and enjoyable experience.

Our U.S. Office

  • We keep abreast of political and national developments in all destinations and exercise great caution in the interest of our travelers.
  • Before your departure, we’ll provide you with a list of emergency numbers within the country you’re visiting and the number for our 24-hour answering service.
  • If an emergency occurs at home during your program, family can contact our office, and we will contact you in-country.

Communications

  • Our emergency phone line has a member of our staff available 24 hours a day, 7 days a week, 365 days a year.
  • All accommodations have a telephone or other means of communication on the premises.
  • All leaders, guides and/or drivers have a cell phone or radio device for emergencies.
  • Internet is widely available in most destinations.

Our Guides

  • In the unlikely event of an emergency, our in-country guides are professionally trained and adhere to strict guidelines.
  • Guides are fluent in English and bilingual in foreign-language countries.
  • Guides are trained and licensed.
  • All guides attend annual training programs.

Accommodations

  • All hotels are regularly inspected by our team.
  • All hotels and lodges have plans for:
    • Safety and security
    • Incident management
    • Guest communications
    • Visitor policies
    • Medical procedures

Transportation

  • Our drivers are fully licensed and insured, experienced, and highly knowledgeable of the areas visited.
  • Vehicles are inspected regularly and meet or surpass local safety standards.
  • In most cases, transfers are private.
  • Transfers are always scheduled during daylight hours.

Boats

  • Boat crews have mandatory safety drills.
  • All vessels must meet or surpass local certification requirements.
  • Live-aboard vessels have regular marine safety inspections with a formal inspection checklist.
  • Snorkeling safety standards are in place.

General Safety Tips

Staying healthy

  • Wash hands often with soap and water.
  • Use hand wipes or waterless anti-bacterial gel frequently.
  • Protect yourself from mosquito bites and sunburn.
  • Keep feet clean, dry, and protected to prevent fungal and parasitic infections.
  • Bring a copy of your prescriptions and keep it with your carry-on luggage.
  • If you get diarrhea, drink bottled water and stick to a bland diet.
  • Drink plenty of bottled water during your flights and trip. Dehydration is one of the biggest causes of fatigue and jet lag.
  • Do not drink or brush your teeth with anything other than bottled water.

Traveling with diabetes

  • Bring a letter from your doctor stating the supplies you will be carrying.
  • Bring hard candy or glucose tablets in your carry-on luggage and during long activities.
  • Bring a blood sugar testing meter and plenty of testing strips and batteries.
  • If you are insulin dependent:
  • Bring more than one bottle of insulin.
  • If you are on a pump, bring extra supplies such as batteries, reservoirs, and infusion sets as they might be difficult to find.
  • Bring syringes as a back-up method to deliver insulin if your pump malfunctions.
  • Bring a cooling packet to help protect insulin from getting too warm. The Frio cooler is small, lightweight, and easy to use.

Avoiding theft

  • Leave expensive jewelry and watches at home.
  • Keep all valuables in a money belt that you can hide under your clothes.
  • Make copies of all documentation and keep it separate from the originals.
  • Carry a small amount of cash in an accessible pocket rather than accessing your money belt while shopping.
  • Bring important items (passport, wallet, etc.) with you or leave them locked in a safe. Don't leave these items in your room.