IT Associate - Job Description

About Holbrook

Holbrook is dedicated to offering quality educational, natural history, and specialty travel coordination to groups and individuals. Major channels of distribution of our product include educational institutions, nature organizations, photography clubs, a wide array of special interest clubs and also families and friends. Holbrook also owns and operates Selva Verde Lodge and Private Reserve in Costa Rica.

Our primary areas of expertise are Latin America and Africa.  Countries such as Costa Rica, Belize, Honduras, Ecuador and the Galápagos Islands, Peru, Kenya, Tanzania, South Africa are some of the regions in which we create our own programs through direct negotiation.

About This Position

This position's primary focus is in the area of Information Technology with a focus on assisting with system and network administration with network monitoring, installing updates, performing backups, and also reporting generation, and assisting staff with technical issues.

Job Responsibilities

  • Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
  • Sets up and configures desktop computers, peripherals and accounts assigning security level
  • Assist IT Director with Network Administration duties usingServer 2008-13 with Hyper V
  • Installs software and installs and repairs hardware and peripherals
  • Troubleshoots, diagnoses problems, implements corrective actions
  • Administers user accounts
  • Designs and produces basic reports  
  • Transfers computer files between platforms
  • Provides basic troubleshooting, repair and maintenance for computer equipment including pc, laptops, tablets, phones and  printers and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems

Required Skills & Knowledge

Education: High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred. Bachelor’s degree is preferred or other equal technical certifications.

  • Two or more years of related experience with network, computers and providing customer service in a technological environment
  • May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills.
  • Microsoft OS
  • Exchange 2008-2012 with Hyper V
  • Active Directory
  • MS Office
  • MS Outlook
  • Building/Rebuilding PC's
  • Installing software
  • Troubleshooting hardware
  • Basic networking knowledge
  • Remote access  
  • Basic programming/query knowledge: HTML, SQL query statements, Access, Crystal Reports is a plus
  • .Net and Drupal programming knowledge is a plus

Benefits

  • 50% Dental and health insurance premiums covered first and second year of employment for employee, 75% the third year, then 100% after completing 3 full years.
  • Dental coverage includes 2 cleanings per year, x-rays, and additional benefits for more extensive procedures.
  • 2 weeks paid vacation; 3 weeks after your 5th year of employment
  • 7 paid holidays – Christmas Day, New Year’s Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day & Friday after.

Salaries

Salaries are established at the time of employment, commensurate with skills, experience, position and potential.  Salary increases and discretionary bonuses are not predetermined nor are they routinely granted. Increases and bonuses are solely based on seniority in the agency, productive quality, dependability, cooperation, judgment, attendance, individual initiative, general attitudes, merit and overall financial condition of the company. Salaries will be reviewed and increase or decrease will be determined in conjunction with employee reviews. 

To apply

Send your resume and cover letter to travel@holbrooktravel.com

Applicants must be U.S. citizens or have the appropriate documentation required to be eligible to work in the U.S.