Holbrook is looking for a Destination Consultant to join our Customer Service team. The ideal candidate for this position has experience providing customer service, answering phones, and data entry, and is detail-oriented, has the ability to manage multiple tasks, has an excellent attitude, and is dependable.  Experience ticketing air reservations is a plus. This position is based at our headquarters in Gainesville, Florida.

Responsibilities

• Provide high quality customer service by responding to our participants’ calls and emails
• Work with your team to resolve our participants’ issues and concerns
• Data entry using proprietary software system
• Exporting and printing reports
• Checking passenger travel documents for accuracy
• Email and phone correspondence with our field partners to reserve transportation and hotel accommodations for our clients
• Prepare travel documents for submission to our mailing department

Requirements

• Bachelor’s degree
• Minimum 2 years customer service experience
• Polished, professional verbal/written communication skills
• International travel experience, professional or personal
• Proven ability to successfully resolve issues via the phone
• Ability to multi-task and thrive in a fast paced environment
• Excellent computer skills
• Sabre experience is a plus
• Organizational/Time Management Skills: Job may require working on multiple concurrent projects. Candidates must be able to work efficiently and in an organized manner in order to meet project deadlines
• Proficient knowledge of MS Office products

Salary and Benefits

50% Dental and health insurance premiums covered first and second year, 75% the third year, then 100% after completing 3 full years, 2-3 weeks of vacation time based on years of service, as well as 7 paid holidays. Salaries are established at the time of employment, commensurate with skills, experience, position and potential.

To apply, please send a resume to travel (at) holbrooktravel.com